Privacy Policy

Contact and Business Information

Business name: Trevanae Blooms

Address: 32 Abdulla Bin Omar Street, Doha, Doha, Qatar

Email: info@trevanae.info

Information We Collect

We collect information necessary to provide and improve our services, process orders, communicate with you, and comply with legal obligations. Types of information we collect include:

• Contact details: name, email address, phone number, and postal address.
• Account information: username, password, and profile preferences when you create an account.
• Transaction information: order details, payment confirmations, delivery instructions, and purchase history.
• Technical data: IP address, browser type, device identifiers, and usage logs collected automatically when you interact with our service.
• Communications: messages and correspondence you send to us, including support requests and feedback.

How We Use Your Information

We use personal information for the following purposes:

• To provide and maintain our service, process orders, and deliver products.
• To communicate about orders, updates, promotions, and changes to policies.
• To personalize your experience and improve our platform, products, and marketing.
• For fraud prevention, security, and to comply with legal obligations.
• To respond to requests, disputes, and to enforce our Terms of Service.

Legal Bases for Processing (where applicable)

Where applicable under data protection laws, we rely on the following legal bases to process personal data:

• Performance of a contract: to fulfill orders and provide services you request.
• Consent: where you have provided consent for specific processing activities (you may withdraw consent at any time).
• Legitimate interests: for security, analytics, marketing, and improving our platform, provided those interests do not override your rights.
• Legal compliance: to comply with legal obligations and respond to lawful requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our service, analyze usage, and deliver personalized content. Types of cookies include:

• Essential cookies required for site functionality and secure sessions.
• Performance and analytics cookies to understand how visitors use the site and improve functionality.
• Advertising and targeting cookies to show relevant offers and measure ad performance.

You can control cookie preferences through your browser settings and, where provided, by using cookie opt-out mechanisms on our platform. Disabling some cookies may affect site functionality.

Third-Party Services and Sharing

We may share personal information with trusted third parties to provide our services, such as payment processors, delivery partners, analytics providers, and marketing platforms. These parties are contractually bound to protect your data and may only process it for the purposes we specify.

We may also disclose information if required by law, to protect rights and property, or in connection with a business transfer, merger, or sale of assets. In such cases we will seek to ensure continued protection of personal data.

Data Retention and Security

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect data, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have rights such as access, correction, deletion, restriction of processing, data portability, and the right to object to certain processing. You may also have the right to withdraw consent where processing is based on consent.

To exercise any rights or to request information about our data practices, contact us at info@trevanae.info. We will respond to legitimate requests in accordance with applicable law.

International Transfers

We may transfer personal information to service providers or affiliates located in other countries. When transferring data internationally we take steps to provide appropriate safeguards to protect your information in accordance with applicable law.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child in violation of law, we will take steps to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our platform and indicate the date of the latest revision.

Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact Trevanae Blooms at:

Email: info@trevanae.info

Address: 32 Abdulla Bin Omar Street, Doha, Doha, Qatar